At Reliable we are firmly committed to providing high quality, timely customer service. We have refined our Support Plan over the last 30 years, which includes the numerous benefits listed below for our customers.
The Enhanced Maintenance plan provides an expanded level of services that not only ensure the software stays up-to-date, but also provides customers with the support services that will maximize their investment. The plan includes,
All the Benefits of the Standard Maintenance Plan
These include product updates for all major and minor releases, ability to make suggestions for new features, online access to the product knowledgebase, and qualification for purchases of additional users and options.
Free Complete Upgrades
Free Complete Upgrades throughout the life of our relationship. This unique characteristic of our new Support Plan provides your company with free upgrades to the original solution you purchased. We help keep you in the forefront of the latest technology without any additional cost. From Mainframes to Minis and DOS to Windows XP, we have been and will be with you throughout the changing of technology.
Unlimited Phone Support
Customers need never worry about contacting support again. This service provides phone access to customer support for any difficulties experienced with the product. There is no restriction on the number of incidents!
Virtual On-Site Support
Virtual On-Site Support At Reliable, we have learned that there is no substitute for troubleshooting problems directly with your computer. We take advantage of the best remote access software available to be virtually on-site, thus allowing us to solve your problems quickly and efficiently.
At Reliable we know that the success of our solutions is directly based upon the users understanding of how to use them. Therefore, we have made training a priority for our customers. If an employee needs to be trained on certain tasks within the system, we will provide task training over the phone. This will ensure that they gain the knowledge of the specific task in a timely, accurate way thus increasing productivity quickly.